Better Boards Conference 2018: Customer-centric Governance — Driving Social Impact, 9 – 12 August, Adelaide Convention Centre
The Better Boards Conference is the premier governance and leadership conference for leaders of Australasia’s not-for-profit organisations. The 2018 conference theme, Customer-centric Governance — Driving Social Impact is focused on ensuring that directors, chief executive officers and executives have a variety of professional development opportunities including to:
- Enhance their understanding of the board’s governance roles and responsibilities in relation to customers; and
- Gain new concepts, ideas, information and opportunities that could add significant value and benefit to their board’s and/or organisation’s strategies, projects or undertakings.
Our Managing Director, James Beck, is presenting ‘Do You Have a Customer-Centric Culture – Do You Know Your People Risk?’:
Everyone in an organisation will be involved with customer service — directly or indirectly. An organisation’s identity will always be defined by its people — especially when it comes to creating a customer-centric culture. Therefore, the board and CEO need to determine how to build and sustain the organisation’s capacity to deliver customer service aligned with the organisation’s purpose. James will look at the role of the board in people risk, and what the board can do to make customer-centricity a part of the organisation’s culture.
For more information on the conference, see here.